Refund and Returns Policy - Comme Des Garcons

At Comme des Garçons – UK, customer satisfaction is important to us. Please review our returns and refunds guidelines for orders within the United Kingdom.

Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

The item is unused and unworn
All original tags and packaging are intact
Proof of purchase is provided

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return:

Sale or discounted items
Final sale products
Items showing signs of wear or damage
Products returned without original packaging

How to Request a Return

Before returning any item, please contact our support team with:

Your full name
Order number
Reason for return
Photos (if the item is damaged or incorrect)

Return instructions will be provided after your request is reviewed.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return parcels.

Refund Process

Once the returned item is received and inspected, approved refunds will be processed within 5–7 business days.
Refunds are issued to the original payment method.
Original shipping fees are non-refundable unless the return is due to our error.